Frequently Asked Questions {FAQ}
PAYMENT
Is there somewhere I can get more info before i buy?
Yes, you can view our How it works Page.
It has all the information you need to know regarding the process of purchasing, editing/saving our digital files, printing and presentation – as well as our terms & conditions for use of our products.
It has all the information you need to know regarding the process of purchasing, editing/saving our digital files, printing and presentation – as well as our terms & conditions for use of our products.
what payment methods do you accept?
We accept Paypal for all our Payments.
If you do not have a Paypal Account setting one up is quick, free and easy, and all you will need is a current, verifiable email address. PayPal is the worlds most used method for making payments over the internet.
If you have never used PayPal, we strongly recommend you sign-up and begin using it. It is an extremely secure and flexible way to make payments over the internet and lets you pay by Credit Card or via your chosen linked Bank Account, without ever having to enter any credit card details again.
If you do not have a Paypal Account setting one up is quick, free and easy, and all you will need is a current, verifiable email address. PayPal is the worlds most used method for making payments over the internet.
If you have never used PayPal, we strongly recommend you sign-up and begin using it. It is an extremely secure and flexible way to make payments over the internet and lets you pay by Credit Card or via your chosen linked Bank Account, without ever having to enter any credit card details again.
do i need a paypal account to pay with paypal?
No, you don't. Paypal accepts all Major Credit Cards, and will Process your Credit Card Payment, conveniently transferring it to our Sassaby Parties Paypal account. All you need is a valid email address.
does it cost extra to use paypal for payment?
No, using Paypal costs you nothing. You are only required to pay your shopping cart total.
can i pay with my credit card instead?
Yes, you can pay with your Credit Card, by using Paypal. You don't need to sign up for a Paypal account to use this service, and Paypal will take care of getting the funds from your Credit Card to us.
You can use your Visa, MasterCard, Discover or American Express car to pay with Paypal.
You can use your Visa, MasterCard, Discover or American Express car to pay with Paypal.
why do i have to pay tax?
If you are living in the EU or an EU Member state, you must pay VAT on digital goods at the rate applicable in your own country. If you would like more information about how this tax works, you can view it HERE.
For example, if you reside in the United Kingdom, a 20% VAT Tax will be added to your total purchase price automatically. For more information about individual Tax Rates for each EU Member State, visit their website HERE.
For example, if you reside in the United Kingdom, a 20% VAT Tax will be added to your total purchase price automatically. For more information about individual Tax Rates for each EU Member State, visit their website HERE.
DOWNLOADING
CAN I DOWNLOAD THE FILES TO MY PHONE OR TABLET?
No, we do not recommend downloading the digital files to either of these devices, because there is no way to save them correctly. Also, .ZIP files & editable .PDF files are not compatible with these devices.
We only recommend using a desktop Mac or PC computer or laptop to download, edit & save your purchase correctly.
We only recommend using a desktop Mac or PC computer or laptop to download, edit & save your purchase correctly.
how will i receive my purchase?
The digital PDF File(s) or JPG file(s) you purchase will be available to you on your payment confirmation page, as well as sent to you via encrypted links to your Paypal Email Address, immediately after payment is received.
The download links in your product download email are valid for a limit of two (5) attempts to download each link.
Please check that any Virus Scanners or Firewalls are switched off as they may block your files from downloading to your computer.
If you have not received your download email to your Inbox, please check your Junk Mail folder, as encrypted link emails can be filtered as Spam by mistake.
The download links in your product download email are valid for a limit of two (5) attempts to download each link.
Please check that any Virus Scanners or Firewalls are switched off as they may block your files from downloading to your computer.
If you have not received your download email to your Inbox, please check your Junk Mail folder, as encrypted link emails can be filtered as Spam by mistake.
i haven't received my download email?
If you have not received your Sassaby Download Email to your inbox please check the following:
If you still do not have your download email, please contact us for assistance.
- Your email will be sent to your Paypal Email Address, so please make sure you are checking the correct email.
- Download Link Emails can be filtered as Spam by Mistake, therefore please check your Junk Mail folder.
If you still do not have your download email, please contact us for assistance.
there is an error that says 'links expired'?
Your digital download Links are only valid for Five (5) Clicks each.
It is always best to download your digital files ASAP and save them to your computer hard drive, so you always have an un-edited copy as a backup, and then no longer have to worry about the download links.
If you have clicked each file 5 times without saving it, please Contact Us for further assistance.
It is always best to download your digital files ASAP and save them to your computer hard drive, so you always have an un-edited copy as a backup, and then no longer have to worry about the download links.
If you have clicked each file 5 times without saving it, please Contact Us for further assistance.
i would like to email my purchase to another computer?
No, most files are in excess of 10mB, which is too large to be emailed.
If you have already downloaded & saved your digital files as recommended, you can save them to a USB Flash Drive and transfer to another computer.
A second option is to utilise an online cloud storage such as Dropbox to upload your files, then download to another computer.
If you have already downloaded & saved your digital files as recommended, you can save them to a USB Flash Drive and transfer to another computer.
A second option is to utilise an online cloud storage such as Dropbox to upload your files, then download to another computer.
EDITING
WILL YOU PERSONALISE ITEMS FOR ME?
Our products are predominantly DIY (Do-it-Yourself) and partially editable, which means that when you purchase and download your file, you can change the text using the latest version of Adobe Acrobat Reader (which is available for FREE), and Save/Print your file very easily.
If, however, you need changes made to the text that are not possible, or you would prefer us to edit the text for you, we can certainly personalise individual items for you for an additional US$5 custom design fee. Please contact us for more information
If, however, you need changes made to the text that are not possible, or you would prefer us to edit the text for you, we can certainly personalise individual items for you for an additional US$5 custom design fee. Please contact us for more information
what computer system requirements do i need?
To View, Edit and Save your Sassaby files you MUST use the latest version of Adobe Reader DC.
If you do not already have this version of software installed on your computer, you can Download it for FREE for Mac or PC at www.get.adobe.com/reader
Computer Operating Systems required to run Adobe Acrobat Reader are:
Other programs, such as Mac Preview, will corrupt the embedded fonts, and the editable file will not appear correctly.
If you do not already have this version of software installed on your computer, you can Download it for FREE for Mac or PC at www.get.adobe.com/reader
Computer Operating Systems required to run Adobe Acrobat Reader are:
- PC computer running Windows 7, 8 or 10
- MAC Computer running Mac OS X v10.10, or 10.11
Other programs, such as Mac Preview, will corrupt the embedded fonts, and the editable file will not appear correctly.
how do i find out what version of adobe reader i have?
To find out what version of Adobe Acrobat Reader you have installed in your Computer please follow the steps below:
PC Users:
Adobe Reader (Version 11 or DC) are the only versions that we recommend.
It is available for FREE at www.get.adobe.com/reader
PC Users:
- Open the Adobe Acrobat Reader Program installed on your computer.
- Go to the HELP Menu. Select 'About Adobe Acrobat Reader'.
- Your Version Number will be listed in the Popup Window (see below)
- Open Adobe Acrobat Reader on your computer.
- Go to 'Adobe Reader' in your top Menu Bar, then select 'About Reader'.
- Your Version Number will be listed in the Popup Window (see below)
Adobe Reader (Version 11 or DC) are the only versions that we recommend.
It is available for FREE at www.get.adobe.com/reader
how do i edit the digital files?
All of our digital files can be edited using the latest version of Adobe Acrobat Reader with either a Mac or PC Computer. Simply open your saved file within Adobe Reader, click on the existing text highlighted in blue and begin to change it to your own.
*We do not recommed the use of Phones, Tablets, iPads or iPhones for Viewing and Editing as Files cannot be saved on these devices.
Fonts, colours and text sizes are all embedded in the file(s), in the highlighted text areas provided.
You can also view our INSTRUCTIONS pages for more information.
*We do not recommed the use of Phones, Tablets, iPads or iPhones for Viewing and Editing as Files cannot be saved on these devices.
Fonts, colours and text sizes are all embedded in the file(s), in the highlighted text areas provided.
You can also view our INSTRUCTIONS pages for more information.
how do I remove the blue highlighted areas?
To remove the blue highlighted areas, find 'Preferences' and click on 'Forms' and then under the heading 'Highlight Color' untick the box that reads 'Show border hover color for fields'.
how do i remove the plus (+) sign that shows up?
If you see a (+) sign at the end of your text fields, this annoying little feature WILL print on your final copy.
To remove it, in Adobe Reader go up to 'Preferences', then click on 'Forms' and under the 'General' heading untick the box that reads 'Show text field overflow indicator'.
To remove it, in Adobe Reader go up to 'Preferences', then click on 'Forms' and under the 'General' heading untick the box that reads 'Show text field overflow indicator'.
do you create custom invitations/printables?
Yes, we are happy to customise the text of an invitation or item.
If you prefer to have your Invitation or printables customised, rather than editing yourself, please contact us for more information.
If you prefer to have your Invitation or printables customised, rather than editing yourself, please contact us for more information.
IS ADOBE READER TOUCH THE SAME AS ADOBE READER DC?
No, Adobe Reader Touch is NOT RECOMMENDED for use with our digital files, as it is just a basic PDF reader.
If you are attempting to edit using Adobe Reader Touch, you will find that not all of the editable text areas will work/appear correctly. We ONLY recommend using Adobe Reader DC which is available for free download at http://www.get.adobe.com/reader
If you are attempting to edit using Adobe Reader Touch, you will find that not all of the editable text areas will work/appear correctly. We ONLY recommend using Adobe Reader DC which is available for free download at http://www.get.adobe.com/reader
SAVING FILES
CAN I DOWNLOAD THE FILES TO MY PHONE OR TABLET (IPHONE OR IPAD)?
No, we do not recommend downloading your digital files to either of these devices, because there is no way to save them correctly, also editable PDF and compressed .ZIP files are not compatible with these devices.
We only recommend using a desktop Mac or PC Computer or Laptop to download, edit & save your purchase.
We only recommend using a desktop Mac or PC Computer or Laptop to download, edit & save your purchase.
is it possible to save an edited file to print later?
Yes. Both PC and Mac Users can use the latest version of Adobe Acrobat Reader to Edit and Save Files to print later, or save to a USB flash drive and take to a professional print store. Earlier versions of Adobe Acrobat Reader do not have this option
i have a mac, can i still use these files?
Yes, If you are a Mac User you can use the latest version of Adobe Reader which is a FREE Download at www.get.abobe.com/reader Earlier versions of Adobe Reader do not allow Mac users to edit and save digital files.
i want to email my saved files to another computer
Usually not, many files are in excess of 10mB which is too large to be emailed.
If you have already downloaded & saved your digital files as recommended, you can save your file(s) to a USB Flash Drive and transfer to another computer.
A second option is to utilise an online cloud storage such as DropBox to upload your files, then download to another computer.
If you wish to send your invitations via email or upload to social media, please see more information HERE.
If you have already downloaded & saved your digital files as recommended, you can save your file(s) to a USB Flash Drive and transfer to another computer.
A second option is to utilise an online cloud storage such as DropBox to upload your files, then download to another computer.
If you wish to send your invitations via email or upload to social media, please see more information HERE.
PRINTING
CAN YOU RECOMMEND AN ONLINE PRINTING SERVICE?
Yes, we recommend Officeworks (Australia) or FedEx Online Printing (US Customers Only), which both offer reasonable prices, an easy user-friendly online/in store experience, and high quality PDF printing.
You can upload your files online via your own secure account, select your printing options and your completed printables will be posted to you.
Please keep in mind that nearly all of our digital files are in .PDF format. Some professional print stores such as Kmart, Walmart, Snapfish and Walgreens DO NOT print PDF files, as they only process photo prints, which are usually in .JPG format.
We do not recommend VistaPrint as their website seems to have issues regarding the uploading of editable text and PDF files.
You can upload your files online via your own secure account, select your printing options and your completed printables will be posted to you.
Please keep in mind that nearly all of our digital files are in .PDF format. Some professional print stores such as Kmart, Walmart, Snapfish and Walgreens DO NOT print PDF files, as they only process photo prints, which are usually in .JPG format.
We do not recommend VistaPrint as their website seems to have issues regarding the uploading of editable text and PDF files.
my print store will not print due to copyright?
Please download our Copyright Release Form, which is also present on your download page. There is an (Editable PDF Version) or (Word Doc Version), and you must fill in the required fields (Date & Your Name).
Present this form to your Printer when you take your digital files to be printed. It is a legal document providing you with full permission to print as many copies as you need and allowing you to use the Sassaby Digital Files for your own Personal Use.
Please Note: All IMAGES & GRAPHICS used by The Sassaby Party Co. are in the PUBLIC DOMAIN and are ROYALTY FREE to the best of our research and knowledge. The Sassaby Party Co. DOES NOT condone the practice of re-selling Licensed/Copyrighted images of any kind.
Present this form to your Printer when you take your digital files to be printed. It is a legal document providing you with full permission to print as many copies as you need and allowing you to use the Sassaby Digital Files for your own Personal Use.
Please Note: All IMAGES & GRAPHICS used by The Sassaby Party Co. are in the PUBLIC DOMAIN and are ROYALTY FREE to the best of our research and knowledge. The Sassaby Party Co. DOES NOT condone the practice of re-selling Licensed/Copyrighted images of any kind.
is there a limit on how many copies i can print?
No, once you have purchased a digital file, you have the printing rights, and you may print as many copies as you like for your own personal use. However, files may not be used commercially or sold as part of a party package in any way.
what type of paper will i need?
Most digital files are formatted on 8x11" paper sheets (unless otherwise stated), whichi is designed to be suitable for both A4 & US Letter paper sizes.
For invitations, cards, and labels we recommend that you use a bright white, thick paper from 170gsm or heavier, which will give you a premium quality finish. Loot bags/Popcorn bags and envelopes can be printed on regular paper (80gsm).
For invitations, cards, and labels we recommend that you use a bright white, thick paper from 170gsm or heavier, which will give you a premium quality finish. Loot bags/Popcorn bags and envelopes can be printed on regular paper (80gsm).
the file is not printing correctly or is too large?
FILE SIZES are Formatted to 8x11" sheets - NOT 8.5x11" or A4. This is to suit both US Letter & A4 Paper Sizes, since we are an Australian Seller.
**IMPORTANT** Make sure your printer is set to Print the ‘Actual Size’ setting in Adobe Reader. DO NOT print your items to ‘Fit’ to page or this can alter the look & size of your printed files dramatically (Especially for Envelope Templates, as your Invitation will not fit inside.)
**IMPORTANT** Make sure your printer is set to Print the ‘Actual Size’ setting in Adobe Reader. DO NOT print your items to ‘Fit’ to page or this can alter the look & size of your printed files dramatically (Especially for Envelope Templates, as your Invitation will not fit inside.)
the print button is greyed out and i cannot print?
This means that you have not extracted a compressed .zip file correctly. To rectify this:
1. Delete all copies of the file.
2. Re-download the file from your download page.
3. When the file has downloaded, right-click on the file and select 'Extract'.
4. You can now double click on the folder that opens, and open your files to print.
1. Delete all copies of the file.
2. Re-download the file from your download page.
3. When the file has downloaded, right-click on the file and select 'Extract'.
4. You can now double click on the folder that opens, and open your files to print.
PROBLEMS
HOW DO I FIND OUT WHAT VERSION OF ADOBE READER I HAVE?
To find out what version of Adobe Acrobat Reader you have installed in your Computer please follow the steps below:
PC Users:
MAC Users:
Adobe Reader (version 11 or DC) are the only versions that we recommend.
It is available for FREE at www.get.adobe.com/reader
PC Users:
- Open the Adobe Acrobat Reader Program installed on your computer.
- Go to the HELP Menu. Select 'About Adobe Acrobat Reader'.
- Your Version Number will be listed in the Popup Window (see below)
MAC Users:
- Open Adobe Acrobat Reader on your computer.
- Go to 'Adobe Reader' in your top Menu Bar, then select 'About Reader'.
- Your Version Number will be listed in the Popup Window (see below)
Adobe Reader (version 11 or DC) are the only versions that we recommend.
It is available for FREE at www.get.adobe.com/reader
why haven't i received my download email?
Your product download email will contain encrypted links and will be sent to your Paypal email address. Some email providers will see this as Spam and automatically filter the email to your Junk Mail folder.
Please check your Junk Mail folder first. If you continue to have issues with receiving your Product Download links via email please Contact Us
Please check your Junk Mail folder first. If you continue to have issues with receiving your Product Download links via email please Contact Us
the font is all wrong or very small when i edit?
1. Please make sure you have the most recent version of Software: Adobe Acrobat Reader – Available for FREE Download at www.get.adobe.com/reader
Embedded fonts will not show up in earlier versions of this software, Mac Preview or Photoshop. Simply clicking 'Check for Updates' in your current software is not enough. You must ensure you have the correct version of the Adobe Reader Software as stated above.
2. Please make sure you have not edited your file online in a web browser page, or used another programme, such as Mac Preview by mistake. Your computer can set these programmes as default, and open your file within them without your knowledge.
Solution: To correct either of these issues, delete all copies of the affected files. Re-download your file(s) and note the location where they have saved. Open Adobe Acrobat Reader, then go up to File, Open and open your newly downloaded file from it's saved location. Begin to edit and save.
Embedded fonts will not show up in earlier versions of this software, Mac Preview or Photoshop. Simply clicking 'Check for Updates' in your current software is not enough. You must ensure you have the correct version of the Adobe Reader Software as stated above.
2. Please make sure you have not edited your file online in a web browser page, or used another programme, such as Mac Preview by mistake. Your computer can set these programmes as default, and open your file within them without your knowledge.
Solution: To correct either of these issues, delete all copies of the affected files. Re-download your file(s) and note the location where they have saved. Open Adobe Acrobat Reader, then go up to File, Open and open your newly downloaded file from it's saved location. Begin to edit and save.
i want to email my files but can't?
If you wish to email your downloaded PDF Files to your home/office computer and are running into difficulty this is because each PDF file is in excess of 10mb. This is why we use the Download Link method when delivering your files.
Your options, therefore, are to copy your file(s) to a USB Flash drive or CD ROM or you can upload the files yourself to an online service such as Dropbox (www.dropbox.com) where you create a secure account, and can then share or download the files to another computer.
Please be advised that sharing and/or redistributing Sassaby files with friends or other family members is forbidden by Copyright Law. All Sassaby Parties files are strictly for your personal use only.
If you wish to send your completed invitations via email or upload to social media please see more information HERE
Your options, therefore, are to copy your file(s) to a USB Flash drive or CD ROM or you can upload the files yourself to an online service such as Dropbox (www.dropbox.com) where you create a secure account, and can then share or download the files to another computer.
Please be advised that sharing and/or redistributing Sassaby files with friends or other family members is forbidden by Copyright Law. All Sassaby Parties files are strictly for your personal use only.
If you wish to send your completed invitations via email or upload to social media please see more information HERE
THE ENVELOPES ARE TOO SMALL FOR THE INVITATIONS?
FILE SIZES are Formatted to 8x11" sheets - NOT 8.5x11" or A4. This is to suit both US Letter & A4 Paper Sizes, since we are an international seller.
**IMPORTANT** Make sure your printer is set to Print the ‘Actual Size’ setting in Adobe Reader. DO NOT print your items to ‘Fit’ to page or this can alter the look & size of your printed files dramatically (Especially for Envelope Templates, as your Invitation will not fit inside.)
**IMPORTANT** Make sure your printer is set to Print the ‘Actual Size’ setting in Adobe Reader. DO NOT print your items to ‘Fit’ to page or this can alter the look & size of your printed files dramatically (Especially for Envelope Templates, as your Invitation will not fit inside.)
they say i need a4 size paper, but i only have us letter?
Since we are an Australian company, some files, from time to time may be in A4 size. You do not need to use A4 size paper to print successfully. A4 paper is only 2 1/2 inches longer than US Letter paper, and it is not as wide.
You can print A4 size files on US Letter paper without any issues.
When using Adobe Reader simply select the ‘Actual Size’ option in your Print settings. If you receive a warning that paper will be cut off, ignore this, because it will just be white space. Don't worry, the design will not be cut off
You can print A4 size files on US Letter paper without any issues.
When using Adobe Reader simply select the ‘Actual Size’ option in your Print settings. If you receive a warning that paper will be cut off, ignore this, because it will just be white space. Don't worry, the design will not be cut off
can i contact you if i am having difficulty?
Yes, of course. If you are having any kind of issues with downloading, editing or printing your digital files purchased, please Contact Us and we will endeavour to assist you in any way we can.
We are available 7 days a week during working hours AEST (Australian Eastern Standard Time) 8am - 8pm.
We are available 7 days a week during working hours AEST (Australian Eastern Standard Time) 8am - 8pm.
I'VE PURCHASED THE WRONG PRODUCT, CAN YOU SEND THE CORRECT ONE?
If an incorrect item/invitation/collection is purchased (ie. Baby Shower instead of Birthday, or Birthday Party instead of Christmas Party), The Sassaby Party Co. takes no responsibility for this error.
All product listings have full descriptions and images outlining what the product is, and what the editable text areas of each included item are.
Once our digital products have been downloaded, there is obviously no way they can be returned to us.
If an incorrect item/invitation/collection has been purchased, and you would like the item you intended to purchase to be sent to you, there will be charges as follows:
50% of the cost of the correct item (ie. Baby Shower invitation in place of Birthday Invitation)
- or -
US$5 charge for an invitation (ie. Baby Shower invitation in place of Birthday Invitation)
US$10 charge for a full collection of items (ie. Red collection in place of blue, Birthday in place of Christmas).
All items will be forwarded to you via email after payment has been made.
In regard to Invitations, we are also always happy to customise the text for a US$5 Fee. Please contact us for more information.
All product listings have full descriptions and images outlining what the product is, and what the editable text areas of each included item are.
Once our digital products have been downloaded, there is obviously no way they can be returned to us.
If an incorrect item/invitation/collection has been purchased, and you would like the item you intended to purchase to be sent to you, there will be charges as follows:
50% of the cost of the correct item (ie. Baby Shower invitation in place of Birthday Invitation)
- or -
US$5 charge for an invitation (ie. Baby Shower invitation in place of Birthday Invitation)
US$10 charge for a full collection of items (ie. Red collection in place of blue, Birthday in place of Christmas).
All items will be forwarded to you via email after payment has been made.
In regard to Invitations, we are also always happy to customise the text for a US$5 Fee. Please contact us for more information.
COPYRIGHT
CAN I USE THESE PRODUCT COMMERCIALLY FOR MY PARTY BUSINESS?
Our digital files are for Personal Use Only.
With your purchase, you have the printing rights and can print as many copies as you need to from home, at a local print shop, or by uploading the file to an online printing service.
You may not forward, share, sell or re-distribute any Sassaby Parties Digital File. All files are sold strictly for non-commercial use only, and cannot be altered and re-sold as part of your own product or party plan service.
© Copyright Sassaby DIY Printable Parties 2011. All Rights Reserved.
With your purchase, you have the printing rights and can print as many copies as you need to from home, at a local print shop, or by uploading the file to an online printing service.
You may not forward, share, sell or re-distribute any Sassaby Parties Digital File. All files are sold strictly for non-commercial use only, and cannot be altered and re-sold as part of your own product or party plan service.
© Copyright Sassaby DIY Printable Parties 2011. All Rights Reserved.
does copyright apply to my purchase?
Yes, All designs sold at SassabyParties.com are protected by Copyright Law. You are not permitted to copy, re-distribute, sell or share any Sassaby Parties digital files you purchase.
All Sassaby Parties digital products are for Personal Use Only.
All Sassaby Parties digital products are for Personal Use Only.
can i share my purchased digital files with my friends/family?
No. We provide you with personal use of the invitation and in return we hope you will recommend us to your friends & family members.
i would like a disney or other popular design created, can you do that?
No, we cannot create Printables that feature any Disney®, Nintendo®, or any other copyrighted images or material.
All Sassaby Parties designs are original and we will not, under any circumstances create a design using these types of copyrighted images.
All Sassaby Parties designs are original and we will not, under any circumstances create a design using these types of copyrighted images.